Frequently Asked Questions
What are the delivery charges?
We offer $6.50 for standard (with tracking) NZ and Australia.
Free shipping applies on all orders above $50 (NZ and AUS)
Our postal packaging is also compostable. We are a plastic free business!
For USA and Canada $12 or free shipping on orders over $100
Please note that any possible customs charges are out of our control.
How long does shipping take?
All orders are sent the next business day.
On the rare occasion we don't have your ordered product(s) in stock, please allow up to 5 working days for us to hand-make and process your order. (you will be notified via email if this is the case).
Do you ship internationally?
We can ship to Australia, USA and Canada.
However due to some custom requirements, some countries may not allow for seed imports - we encourage you to look into your countries specific requirements.
We can also provide a "seedless" option if you are unsure (please make a note at the checkout).
Where are your Lip butters made?
We hand make all lip butters here in New Zealand.
New Zealand is famously known for its clean/green image - just like our Hippie sticks.
Are your products cruelty free?
We test our products on our family and friends... never on Bambi and his friends.
We DO NOT test our finished products or our ingredients on animals or contract a third party for testing and we do not sell our products in China.
Are your Lip butters Palm oil free?
we avoid palm oil and other palm derived ingredients at all costs. The stearic acid we use comes from olive oil.
Are your Lip butters vegan?
We only use natural plant based waxes, butters and emollients.
All of our colours are carmine free and do not contain any coal tar.
How long will my Lip butter last?
All our lip products have 12 months use after opening recommendation. We also advise that you keep your lip butter in a cool dry place. All of our Lip butters contain natural preservatives to ensure your safety.
Are your tube compostable?
The great thing about our lip butter packaging is that they are designed to be planted. See our planting advice page for details.
Will my Lip butter melt in warm weather?
You may find a slight fluctuation in the solidity of your lip butter due to our ingredients being unrefined, chemical and additive free. To prevent your lip balm from melting, store it in a cool, dry place, away from direct sunlight. In summer, we recommend you avoid keeping your lip butter in your pocket or the car. If you find that it does melt, simply place your lip butter in the fridge to solidify. Your lip butter will return to its solid state when the temperature decreases.
What flower will my tube grow into?
Currently all of our tubes are made with Centaurea cyanus seeds, these are commonly known as cornflowers.
We have specifically chosen these seeds as they provide an excellent food source for our local bees.
My lip butter feels grainy, is it safe to use?
If you feel that the texture has become somewhat grainy in feeling, this is just the Shea butter's fatty acids with a lower melting point solidifying faster than those with a higher melting point.
Your Lip butter can still be safely used and the warmth of your lips will melt the Shea butter back to a smoother state. Because we don't use any chemicals or stabilisers, the change in texture from our unrefined and organic Shea butter is to be expected.
Do you allow returns?
Due to the nature of our products we are unable to offer returns.
We do our best to deliver quality products and some variants may occur due to the fact our products are handmade.
In the rare event that you have any issues with your order please contact us so we can help find the best solution for you.
Do you offer wholesale?
Please message us via our contact us page to receive our wholesale information.
What colourant do you use?
Lip approved mica.
Mica- may contain or contain traces of Zinc stearate, Iron oxide, Bismuth oxychloride.
and natural colourant in future collections.